Refund Policy

• If your appointment needs to be cancelled by the Therapist due to illness, unforeseen circumstances or severe weather conditions, you will be offered the option to reschedule your appointment or receive a full refund of any payment already made.

Delivery of Services

• All treatments are provided in person. The service will be considered complete at the end of your scheduled treatment.

Cancellations & Missed Appointments

• Your appointment time is reserved especially for you. If you need to cancel or rearrange your appointment, please provide at least 24 hours’ notice wherever possible.

• Cancellations made with less than 24 hours’ notice and missed appointments may be subject to a cancellation fee. If something unexpected prevents you from attending, please contact the Therapist as soon as you are able.

Late Arrivals

• If you arrive late for your appointment, every effort will be made to provide your treatment within the remaining appointment time. However, extending the appointment may not be possible where another client is booked immediately afterwards.

• The full appointment fee will still apply, as the original treatment time was reserved for you.

• If you arrive more than 15 minutes late, it may be necessary to reschedule your appointment. In these circumstances, a 25% rebooking fee may apply.